FAQ: General questions

Our privacy policy is very simple. We will not share, sell, give, trade, etc. any of your personal information with anybody, period. All information given to us is used by us only.

Your phone number will only be used in the event that there is a problem with your order, and we cannot reach you via email. Your email address is used only should we need to get hold of you for order clarification etc. At some point we may send out emails mentioning special sales or items. If you receive one of these emails and would not like to receive any more, you may opt out at any time by emailing us the request. However by doing so, of course you will no longer be notified of or eligible for any special sales.

The statutory legal warranty covers the productions defects of all products for a period of two years from the purchase day and this guarantee can be enforced by the consumer within 2 months from the discovery of the defect. In case of conformity defect, the consumer is entitled, at its own discretion, to the repair or the substitution of the defected products by the seller, without any additional cost, save if the requested remedy is not possible or too much expensive in respect of the other. If repair or substitution are not possible, the consumer has, in any case, the right to have a reduction of the price or to have a sum proportioned to the product value paid back, against the return of the product to the seller. The above applies ONLY to consumers as defined by the Law. Damages deriving from the use or from an accident or caused by the natural wear and tear do not fall within this guarantee or other guarantees. Wear and tear is damage that naturally and inevitably occurs as a result of normal wear or aging. We deny any responsibility deriving from incidental or consequential damages caused by the misuse of the products or its components.

The warranty is 2 years long and refers to material faults and faults that appear when used in a proper way. The warranty does not cover to common wear out. We recommend using swords made by the same producers for sparring swordfights. Our weapons are designed for training and theatre fencing (stage combats). Brutal and improper use (such as stabbing and knocking it into the ground, or forcing it) can damage even the best sword!

Please take a photo of the received goods and their labels, tags, QR / barcodes and send them all to info@outfit4events.com. We will contact you and solve the situation.

Unfortunately, a paid order cannot be changed. However, we can cancel it and refund your payment in full and you can then place a new order. Unfortunately, custom-made products or made-to-measure products where production has already started cannot be cancelled.

Due to the long delivery times of some suppliers, their goods can only be ordered when in stock, so we recommend that you fill in your email under the heading "Inform me as soon as in stock" on the respective product page. After re-storage, you will receive a short e-mail that the goods can be ordered again.

We are very sorry, but the production of such a product has been discontinued, so we can no longer supply it. However, we believe that you will find a suitable alternative in our offer.

You can change the currency in the menu in the top right corner of the monitor (hamburger top left of the hand display). You will then see all product prices in the currency of your choice. Please note that the order will be paid for in the selected currency.

The content of our pages is constantly being expanded and changed. While we strive to ensure that all information is accurate and correct, we recognize that our web pages contain errors. If you discover a typo, incorrect information etc. and let us know, we will reward you with a small gift. Please send bug reports to info@outfit4events.cz or via SMS / WhatsApp to +420 608 973 359. Thanks a lot!

Please return the unfitting size to our address and revoke the purchase. We will then refund your payment. Please place a new order for the correct size

Please email us photos and a description of the product defect, we will find a satisfactory solution for you. Your suggestion of a solution is always welcome. We usually offer a discount, repair or exchange the goods.

In the Czech Republic, a legal obligation for online stores to deliver goods within 30 days was introduced in 2023. A longer delivery time must be explicitly agreed with the consumer. As we sell products with a large proportion of hand craftsmanship, delivery is dependent on a few irreplaceable artisans. Then, if someone happens to fall ill or get injured, there are unplanned delays. Because of these occasional delays, we therefore add a month to the expected delivery date. If we didn't do this, the Czech Trade Inspectorate could impose a penalty of up to 5 million crowns (approx. 200.000 EUR).

Occasionally we put some stock items on sale to free up space in our warehouse so that we can order more new products for you and develop our range (see our "News" page). Specific variants may therefore be on sale. However, if you order a variant that has to be manufactured first, the discount does not apply.

In case of payment in advance (bank transfer, credit card, PayPal) you will receive your invoice into your mailbox as soon as the payment is credited to our account. In case of payment by cash on delivery, you will receive an invoice automatically after the shipment has been handed over to the carrier.

We always refund payments in the same way that the payment was made. If your order was paid by card (i.e. through a payment gateway), we refund the payment back through the payment gateway. For many banks, this payment will not show up as a new incoming payment, but the original outgoing payment will simply disappear on your statement. It is then not included in the monthly statement. You can also verify a successful refund directly with your bank.

Payments sent by bank transfer are usually credited to our account within two working days. If you are waiting longer for confirmation, the payment may not have been paired with your order. In this case, please check your outgoing payment on your account to make sure you have entered the correct account number, amount and order number in the note to payee. You can then send us a payment confirmation to info@outfit4events.com, we will track the payment and manually pair it. When making the payment, we recommend that you scan the QR code from the invoice to avoid unnecessary typos.

Although we pack statuettes and figurines very carefully, such inconveniences can still occur due to careless transport handling. In most cases, the figurine can be easily repaired. The figures are made of synthetic resin, which can be glued well with any two-component adhesive for plastics. If you make the effort, you can save the figure. Moreover, such a solution is much more environmentally friendly than disposing of them. Such a repair may not even be visible. Any trace of a crack can be easily covered up with a colour pencil or other opaque paint. This will give the statuette a second chance and you will certainly be proud of yourself.

Unfortunately, we don't have a store or showroom, we only operate an online store. However, you can pick up your online order in person at our store in CZ-43201 Kadan on weekdays from 7:30 a.m. to 2:00 p.m. If you want to choose from several items, you can order them all and then decide on the spot what you want to buy and what not. However, please wait for a notice that your order is ready for pickup before you set off.

We are proud of the sustainable and ecological approach of our company, which is why we do not print a paper catalogue. All our offers are only available electronically in our webshop. The range available here is constantly updated and new products are added. We also regularly have special offers at reduced prices in our webshop. Shopping online without a paper catalogue has many advantages.

If you suspect that your package has been lost, please contact us. We will then report the problem directly to the head office of the relevant transport company, which will initiate the search for the package. They usually have 30 days to do so, but in our experience, the search ends much earlier. If the parcel service confirms the loss of the parcel, we will contact you and make a proposal (sending a new parcel or refunding you).

If the customer asks us to make an additional change to the billing information before submitting the VAT return, which must be submitted by the 20th of the month following the invoice, we will do our best to accommodate the customer. However, changes cannot be made after the VAT return has been submitted. So if you discover an error in your invoice, please contact us as soon as possible at support@outfit4events.cz and describe exactly what needs to be changed.

We sell products from many manufacturers in our webshop. You can always find the name and address of the manufacturer at the bottom of the product page. Unfortunately, we cannot make customised changes to products from foreign manufacturers. Goods from abroad are delivered in standard versions and further changes are not possible. For Czech manufacturers, it is possible to arrange some changes. The seamstresses and saddlers are always willing to accommodate. Unfortunately, it is more difficult for the blacksmiths due to their overloaded production capacities. If you are interested in a change, please send us a request to info@outfit4events.cz before ordering. We will be happy to check whether the requested change is possible and whether there will be an extra charge.

As this is not produced by us, but imported from overseas, changes are unfortunately not possible. The dedication can be engraved on the leather cover of a leather journal using a laser. However, please contact a laser owner close to you with such a request.