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Return and Refund Policy

You can return or exchange any unworn, undamaged and unwashed merchandise by mail. Returns made within 14 days of the receipt date will be refunded to the original form of payment.

How do I return or exchange my item if I am an international customer?

Unfortunately, we are unable to provide a pre-paid Smart Label for International orders. Please be sure to send your return or exchange using a method that provides a tracking number so you can follow its journey!

Mail your return to:

Wellcrafted s.r.o.
Golovinova 1709
43201 Kadan
Czech Republic

In order to prevent unecological returns, you can voluntarily note the number of the reason for the return:

  1. Doesn't fit - too small
  2. Doesn't fit - too big
  3. I do not like it
  4. Delivered wrong goods
  5. The goods have a defect (please describe)
  6. Other reason (please describe)
  7. Any special reason

Need an exchange? To ensure availability of your replacement item, you may place a new order for the item you would like in exchange. If you would like to make an exchange using your packing list, please keep in mind that the applicable shipping fees will be applied to your new order. Any shipping fees associated with returned or exchanged merchandise is the responsibility of the customer and will not be refunded.

How long will it take for my return or exchange to process?

We will email you once your return or exchange is processed. Please allow about one week to process your return/exchange.

Please read also our article Returning goods from a non-EU country.

Please note: The return shipping fee bears the buyer.

  • Do you like shopping with free shipping? If you purchased for at least € 1200, you will receive a free delivery to France, Italy, Spain, Austria, Hungary and Poland!

    Free delivery on orders over 1200€

  • Is it necessary to deliver the goods quickly? If you manage to place your order of in-stock items by 11.00 am and pay, it will be despatched on the same day. Delivery time within Europe take about 2-5 business days.

    Fast delivery for orders by 11:00 AM

  • Does the delivered size not fit? Simply return the unsuitable size to us within 14 days and immediately reorder the correct size. The price of the return will be refunded within a few days after receipt.

    Exchange of size within 14 days for free

  • Many of our products are not available anywhere else. These are unique replicas of museum exemplars, designs of ours or our customers.

    Unique items exclusive production

  • On an approx. 800m2 we store items worth about 800,000 EURO. Choose any item from stock today and it will be despatched immediately. Personal pickup in Kadan can be organized within a few minutes!

    Huge range of products Bestsellers always in stock

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