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Return and Refund Policy

Return of goods and withdrawal from the contract

If the goods delivered to you are not suitable in size or you have another reason for returning them and you are a consumer, you have 14 days to withdraw from the contract. More detailed conditions for withdrawal, including a description of the cases where you do not have the right to withdraw, are described in Article 5 of the General Terms and Conditions for consumers for purchases via the online shop

Please inform us preferably by email that you are withdrawing from the contract, or enclose the withdrawal statement directly with the returned goods. However, you may withdraw from the contract by means of an unequivocal declaration made towards our company. You can also use the sample form below to withdraw from the contract.

Please send undamaged goods to:

Wellcrafted s.r.o.
Golovinova 1709
43201 Kadan

Please pack the goods carefully and send them by insured parcel. Please note that you are responsible for the goods until they are returned. Please also keep the parcel number for tracking purposes. Do not send returned goods by cash on delivery. We do not accept COD shipments.

If you paid for the goods by card or PayPal, we will refund the price of the returned goods in the same way. If you paid for the goods by cash on delivery or bank transfer, please add the bank account number where we will refund the money to your withdrawal. As a condition of the financial refund, the goods must be returned or proof that the goods have been shipped. We process shipments promptly, usually within 5 working days. The right of return discussed here applies to consumers, not to businesses or legal entities.

Please note: The consumer shall bear the costs of returning the goods in accordance with the provisions of Section 1820 (1) (i) of the Civil Code. 

Specimen Form for Withdrawal from the Purchase Contract

First name and surname of the Consumer

Place of residence


On ____________, I ordered the following goods: “……………………….……………….”, price CZK _______.00, through the e-shop at, Order No. ____________. The goods were collected in the Seller’s shop or delivered to the address of my permanent place of residence on ____________. The purchase price was paid in cash / bank transfer / payment card.

I hereby exercise my legal right and withdraw from the above-cited Purchase Contract as regards the specified goods. I am returning the said goods undamaged at the point of sale / by post without cash on delivery.

To minimize environmentally unfriendly returns, you may voluntarily provide the reason why you are returning the item:

Does not fit – too small

Does not fit – too large

I don’t like the design

Wrong goods were delivered

The goods are defective (please specify the defect)

Other reason (please specify)

No reason

Please refer the purchase price to my account number ___________ / ____

In __________, dated ____________                                                                                                      

Consumer’s signature

  • Do you like shopping with free shipping? If you purchased for at least € 1200, you will receive a free delivery to France, Italy, Spain, Austria, Hungary and Poland!

    Free delivery on orders over 1200€

  • Is it necessary to deliver the goods quickly? If you manage to place your order of in-stock items by 11.00 am and pay, it will be despatched on the same day. Delivery time within Europe take about 2-5 business days.

    Fast delivery for orders by 11:00 AM

  • Does the delivered size not fit? Simply return the unsuitable size to us within 14 days (registered customers within 30 days) and immediately reorder the correct size. The price of the return will be refunded within a few days after receipt.

    Exchange of size within 14/30 days for free

  • Many of our products are not available anywhere else. These are unique replicas of museum exemplars, designs of ours or our customers.

    Unique items exclusive production

  • On an approx. 800m2 we store items worth about 800,000 EURO. Choose any item from stock today and it will be despatched immediately. Personal pickup in Kadan can be organized within a few minutes!

    Huge range of products Bestsellers always in stock

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