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General Terms and Conditions for Customers


These General Terms and Conditions (B2C-GTC) shall represent the exclusive basis for any legal relationships between the company

Wellcrafted s.r.o.
(“Supplier” in the following)
Golovinova 1709
43201 Kadan, Czech Republic
recorded in the Commercial Register administrated by the Registration Court Usti nad Labem under file No. C 20787, identification No. 25492217

and its customers.

1. General Information

1.1. Within the meaning of these B2C-GTC customers shall be regarded as consumers, exclusively. Consumers shall be natural entities with whom business relationships are started without a commercial, independent or freelance activity to be ascribed to them.

1.2. These B2C-GTC shall apply in the version applicable at the time of placing the order.

1.3. These B2C-GTC shall not apply to businessman. Businessmen within the meaning of the present terms shall be natural or legal entities or partnerships of legal capacity with whom business relationships are started and who exercise a commercial, independent or freelance activity. Separate terms and conditions (B2B-GTC) shall apply to orders made by businessmen.

2. Conclusion of Contract, Available Languages and Recordal of Contract Information

2.1. The Supplier shall be the contractual partner for any order placed by the Customer. For orders placed at the part of the webshop which can be accessed through the use of the internet shop, the languages available for the conclusion of a contracts are German, English and Czech.

2.2. The presentation of the goods in the online shop does not represent a binding offer by the Supplier but a request to the Customer to submit such a binding offer.

2.3. Orders placed by the Customer represent a binding offer to conclude a purchase contract with regards to the goods ordered. By clicking on the button “SEND” at the end of the order transaction in the online shop the Customer places such an order to purchase the goods in the shopping cart. By doing so, the Customer also accepts these B2C-GTC as being exclusively applicable to the legal relationship with the Supplier.

2.4. The Supplier shall confirm the receipt of the Customer’s order in written form (e.g. e-mail) and inform him/her on the contractual details. This confirmation of receipt shall not represent a binding acceptance of the order but merely serve to inform the Customer that their order was received by the Supplier.

2.5. A purchase contract shall come into effect by the Supplier sending a confirmation of order to the Customer within three workdays after receipt of the order, or by shipping the ordered goods to the Customer.

2.6. The data relevant to the order placed by the Customer is recorded by the Supplier. As described under clause 2.4., the Customer is informed of the relevant data pertaining to the order placed in written form, e.g. by means of an e-mail, which may be printed out and/or saved by the customer.

2.7. Please note that the Customer bears responsibility for complying with the applicable national and local laws regarding weapons. The Customer shall refrain from ordering any objects from our shop that are prohibited by law in the country of delivery or for which he would need a special permit which he does not have.

3. Prices and Conditions of Payment

3.1. The prices listed in the internet shop of the Supplier are final prices containing all price components including taxes (e.g. value added tax).

3.2. Additional delivery and shipping costs are calculated according to the place of delivery and size of the order and will be communicated to the customer in an automated way before finishing his/her order.

3.3. The Customer can choose between the following payment methods for any order and delivery: cash on delivery, paymnet card (VISA, Mastercard), advance payment via bank transfer.

3.4. The Customer shall bear any fees resulting from a bank transfer in addition to the final price and the delivery and shipping costs.

3.5. The customer shall bear any fees resulting from a cash-on-delivery payment to the chosen shipping company (e.g. UPS, GLS, DHL) in addition to the final price and the delivery and shipping costs.

3.6. A hire purchase or a purchase on approval is not possible. The legal right of withdrawal shall remain unaffected thereby.

4. Delivery, Transfer of Risk, Retention of Title

4.1. The delivery shall be effected by shipping the goods to the delivery address indicated by the Customer.

4.2. As a rule, the Supplier shall send the goods ordered within five workdays
after receipt of payment, if the Customer opted to pay in advance (bank transfer), or by direct debit; after the conclusion of the contract, if the Customer opted to pay cash on delivery.

4.4. The delivery of the goods shall be at the risk of the Customer. The risk of accidental loss or accidental deterioration shall transfer to the customer upon the handover of the goods; this includes mail order purchases.

4.5. The goods shall remain the property of the Supplier until the purchase price has been paid in full.

5. Warranty

5.1 The Supplier asks the Customer to complain about any obvious material or manufacturing defects on the goods ordered immediately, including damages in transit. Not complaining immediately shall not, however, have any effects on the Customer’s legal rights.

5.2. For any other defects arising within the legal period of warranty, the legal demands for re-fulfillment, correction of faults or additional deliveries shall apply according to the Consumer’s choice, or – when the particular legal conditions are given – the more far-reaching claims to depreciation and withdrawal, or to indemnification, including the compensation of the damage as well as the compensation for wasted efforts.

6. Cancellation Policy

6.1. Right of Withdrawal

As an unregistered customer you have the right to cancel your declaration of contract without stating a reason within fourteen (14) days in written form (e.g. letter, fax, e-mail) or – if you received the goods before expiry of the term – by returning the goods. As a registered customer  you have the right to cancel your order within thirty (30) days. The stated period of time starts on receipt of this information in written form, however not before receipt of the goods by the consignee (for recurring consignments of similar goods not before receipt of the first part-delivery), and also not before performance of our obligation of information. To comply with the stated period of time it is sufficient to dispatch the cancellation or the goods in time.

The right of withdrawal does not apply to contracts for the delivery of goods which are either custom-made according to your specifications or that are clearly custom-tailored to meet your personal demands or which are, due to their properties, not fit for reshipment.

6.2. Consequences of Cancellation

In the event of an effective cancellation the mutually provided goods and services shall be returned and, if applicable, any benefits enjoyed (e. g. interest) surrendered. In case you cannot return or surrender the received goods and services as well as benefits enjoyed (e.g. benefits from usage) in total or in part or only in deteriorated condition, you have to, if applicable, provide compensation insofar. For the deterioration of the goods or for benefits enjoyed this only applies insofar as the use or the deterioration of the goods is due to a handling of the goods which exceeds the testing of the properties and the functionality. “Testing of the properties and functionality” means examining and trying out the goods as it is possible and usual to do for instance in a retail shop. Goods that can be dispatched as parcels have to be returned at our risk. You have to bear the ordinary costs of return if the goods received are in conformity with those ordered, or if in the case of a higher price of the goods you have not yet performed the service in return or any partial payment as agreed upon by contract at the point in time of revocation. Obligations for refunding of payments must be fulfilled within 30 days. The stated period of time starts for you with the dispatch of your declaration of cancellation or of the good, for us with their receipt.

6.3 Agreement on the costs for the return of goods: Should you choose to exercise your right of withdrawal, you have to bear the ordinary costs of return.

7. Data Protection

7.1 The use of personal data provided by the customer shall be carried out in compliance with the provisions of the Data Protection Act.

7.2. Personal customer data shall only be collected insofar as the Customer voluntarily provides such data by using the internet shop. Personal data shall only be processed and passed on to third parties if such action is necessary to fulfill the contract between the Supplier and the Customer. Accordingly, the data shall be provided to the shipping company and – if necessary – to the bank processing payment. Beyond that, none of such details shall be passed on to any third party.

7.3. The Customer shall be entitled to information about their stored data free of charge as well as a right to rectification, refusal of access or deletion of their data where appropriate.

7.4. Unless the Customer revokes their consent, the Supplier shall be permitted to use the customer usage data for advertising, market research, and as seen fit, to create user profiles under a pseudonym-based username within the scope of the goods and services offered.

8. Final provisions

8.1. This agreement is governed by the laws of the Czech Republic. The applicability of binding legislation of the state in which the Customer is habitually resident shall remain unaffected by this choice of law.

8.2. If you are a client/customer and we have made a contract with you by electronic means you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at Our email address is info/at/

8.3. Should individual provisions of these B2C-GTC be or become null and void, the validity of the remaining provisions shall remain unaffected thereby.

  • Do you like shopping with free shipping? If you purchased for at least € 1200, you will receive a free delivery to France, Italy, Spain, Austria, Hungary and Poland!

    Free delivery on orders over 1200€

  • Is it necessary to deliver the goods quickly? If you manage to place your order of in-stock items by 11.00 am and pay, it will be despatched on the same day. Delivery time within Europe take about 2-5 business days.

    Fast delivery for orders by 11:00 AM

  • Does the delivered size not fit? Simply return the unsuitable size to us within 14 days (registered customers within 30 days) and immediately reorder the correct size. The price of the return will be refunded within a few days after receipt.

    Exchange of size within 14/30 days for free

  • Many of our products are not available anywhere else. These are unique replicas of museum exemplars, designs of ours or our customers.

    Unique items exclusive production

  • On an approx. 800m2 we store items worth about 800,000 EURO. Choose any item from stock today and it will be despatched immediately. Personal pickup in Kadan can be organized within a few minutes!

    Huge range of products Bestsellers always in stock

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