General Consumer Business Terms and Conditions for Online Shopping
1.1. These Business Terms and Conditions (the “BTC”) of the trading company Wellcrafted s.r.o., ID No.: 25492217, with its registered office at Kadaň, Golovinova 1709, Post Code 43201, registered in the Commercial Register of the Regional Court in Ústí nad Labem under File No. C 20787, and with the Municipal Council of Kadaň being the office competent pursuant to Section 71(2) of the Trade Licensing Act (the “Seller”), govern in compliance with the provisions of Section 1751(1) of Art No. 89/2012 Sb., the Civil Code (the “Civil Code”), the mutual rights and obligations of the contracting parties arising in connection with or under the purchase contract (the “Purchase Contract”) entered into between the Seller and a natural person (the “Buyer” or “Consumer”) via an e-shop of the Seller. The e-shop is operated by the Seller on the website located at internet address www.outfit4events.com (the “Website”) through a website interface (the “E-shop Website Interface”). In addition to every Purchase Contract entered into with the Seller, these Business Terms and Conditions will also apply to every Seller’s offer and every Buyer’s order acknowledged by the Seller, unless otherwise is agreed expressly between the Seller and the Buyer.
1.2. These Business Terms and Conditions only apply to those cases where the Buyer is a consumer. The BTC do not extend to those cases where the person intending to purchase goods from the Seller is a legal entity or a person ordering goods in the framework of its business activity or its self-employment (“Entrepreneur”). If the Buyer provides an identification number in the order, it is deemed to have acknowledged that it considers itself an entrepreneur. Wholesale Business Terms and Conditions are provided separately to govern (in addition to the provisions relating exclusively to wholesale, in particular Para. 2.1, 2.5, 3.1 and Art. 8 of the Wholesale Business Terms and Conditions) also the contractual relationships between the Seller and the Buyer where the Buyer is an entrepreneur purchasing goods not for resale.
1.3. Provisions different from those set in these Business Terms and Conditions can be agreed in the Purchase Contract to take precedence over the provisions hereof.
1.4. The provisions of the Business Terms and Conditions form an integral part of the Purchase Contract. The Purchase Contract and the Business Terms and Conditions are made in Czech language. The Purchase Contract can be entered into in Czech language.
1.5. The Seller may amend or supplement the wording of the Business Terms and Conditions. This provision is without prejudice to the rights and obligations occurring during the effective period of the previous wording of the Business Terms and Conditions.
1.6. The Seller is an entrepreneur selling via an e-shop, not a marketplace or a consumer.
1.7. Seller’s contact data: E-mail: firstname.lastname@example.org; telephone number: 608 973 359; seat and establishment address: Wellcrafted s.r.o., Golovinova 1709, 43201 Kadaň.
2. User Account
2.1. Upon registration made by the Buyer on the Website, the Buyer has access to his/her user interface from which the Buyer can order goods (the “User Account”). If the E-shop Website Interface allows so, the Buyer can also order goods without registration directly via the E-shop Website Interface.
2.2. Upon registration on the Website and when ordering goods, the Buyer is obliged to enter all data correctly and truthfully. The Buyer is obliged to update the data provided in the User Account in case of any change thereof. The data provided by the Buyer in the User Account and when ordering goods are considered correct by the Seller.
2.3. Access to the User Account is secured with a username and a password. The Buyer must maintain confidentiality regarding the information necessary to access his/her User Account.
2.4. The Buyer is not entitled to allow third parties to use the User Account.
2.5. The Seller may cancel the User Account, in particular if the Buyer does not use the User Account for more than one year or if the Buyer breaches its obligations under the Purchase Contract (including the Business Terms and Conditions).
2.6. The Buyer understands that the User Account may not be available at all times, especially with regard to the necessary maintenance of the Seller's hardware and software equipment or the necessary maintenance of hardware and software equipment of third parties.
3. Execution of Purchase Contract
3.1. Information for consumers before entering into a purchase contract:
The Seller notifies the buyers of the following:
3.1.1 Details of the main characteristics of the goods and their nature are provided on the Seller's E-shop Website Interface at www.outfit4events.cz for the relevant goods, and the Seller draws Buyer's attention to the fact that any goods which are not expressly marked as being for practical use are considered to be decorative items, any use of which for non-decorative purposes is at the Buyer's risk and responsibility.
3.1.2. The Seller’s identity details including seat address, telephone number and e-mail address are provided in Para. 1.7 of these BTC.
3.1.3. The total price of the goods is shown for the specific goods item on the Seller's E-shop Website Interface at www.outfit4events.com for the relevant goods; the Buyer can familiarize itself with the transport costs here and also in the shopping cart on the “Transport and Payment” tag before sending a binding order, along with more detailed information about the transport conditions and delivery methods. This is without prejudice to Para. 6.3 of these BTC. More detailed information about the expected date of goods delivery is provided on the Seller's E-shop Website Interface at www.outfit4events.com for the relevant goods, as well as in the shopping cart before sending a binding order.
3.1.4. The price of the goods has not been adapted to the Buyer’s person based on an automated decision-making process.
3.1.5. The cost of the distance communication means does not differ from the basic rate (in the case of internet and telephone connection, it is governed by the terms and conditions of the Buyer's operator; the Seller does not charge any additional fees).
3.1.6. The payment method is described in Para. 4.1 of these BTC.
3.1.7. The Buyer may file a complaint through the Seller’s contact form or through the contact telephone number or e-mail address provided in Art. 1, Para. 1.7 of these BTC. The Seller prefers complaints being filed in writing. Further, the Buyer may address his/her complaint to a state supervisory authority (for more details on the existence, method and conditions of extrajudicial settlement of disputes see Para. 8.2 of these BTC).
3.1.8. The Seller does not enter into purchase contracts by means of remote access for repeated performance or for an indefinite period of time, or contracts which are renewed automatically.
3.1.9. The Consumer has the right to withdraw from the Purchase Contract within fourteen days of receipt of the goods (unless otherwise is stated) by making an unambiguous statement to the Seller. In the event of withdrawal, the Consumer will bear the costs of returning the goods. More detailed conditions of withdrawal from the Purchase Contract including a reference to the specimen withdrawal form, the costs associated with the return of the goods, as well as description of the cases in which the Buyer does not have the right to withdraw from the Purchase Contract, are described in Art. 5 of these BTC.
3.1.10. The Seller did not commit itself to follow a code of conduct in connection with a business practice or a branch of its business.
3.1.11. The Seller does not provide a quality warranty; the Seller also does not provide any aftersales service, unless otherwise is agreed between the Seller and the Buyer.
3.1.12. More detailed information on Buyer’s rights arising from defective performance and other conditions of assertion of such rights are provided in Art. 7 of these BTC.
3.1.13. The Seller does not sell any goods with digital properties through the E-shop Website Interface and does not provide digital content services or any digital content.
3.1.14. The Seller requires payment of the purchase price before the Buyer takes over the goods from the Seller under the terms specified in Art. 4.6 of these BTC; the Seller does not require payment of an advance on the purchase price, unless otherwise is agreed expressly.
3.2. Any presentation of goods placed on the E-shop Web Interface is of an informative nature and the Seller is not obliged to conclude a purchase contract regarding such goods; it does not constitute an offer to conclude a purchase contract, and the provisions of § 1732 (2) of the Civil Code do not apply here.
3.3. The E-shop Web Interface contains information about the goods, including the prices of individual items. The prices of goods items are inclusive of value added tax and all related charges. The prices of the goods remain valid for as long as they are displayed on the E-shop Web Interface. This provision does not limit the Seller's ability to enter into a purchase contract under individually agreed terms and conditions.
3.4. To order goods, the Buyer fills in the order form on the E-shop Web Interface. In particular, the order form contains information about:
3.4.1. the goods being ordered (the Buyer will put the goods being ordered in the electronic shopping cart of the E-shop Web Interface);
3.4.2. the method of payment of the goods purchase price and data on the required way of delivery of the goods being ordered;
3.4.3. the costs associated with goods delivery; and
3.4.4 the personal and billing details of the Buyer
(hereinafter only referred to as the “Order”).
3.5. Before sending the Order to the Seller, the Buyer will be enabled to check and change the data entered by the Buyer in the Order, also with regard to the Buyer's ability to detect and correct errors arising when entering data into the Order. The Buyer sends the Order to the Seller by clicking on the “Order and Pay” button. The Seller considers the data provided in the Order to be correct. In compliance with the provisions of Section 1827(1) of the Civil Code, immediately after receiving the Order, the Seller will confirm the same to the Buyer via electronic mail to the Buyer’s e-mail address provided on the User Interface or in the Order (the “Buyer’s E-mail Address”).
3.6. The Seller is always entitled, depending on the nature of the order (quantity of goods, amount of the purchase price, estimated shipping costs) to ask the Buyer for additional order confirmation (e.g., in writing or by phone).
3.7. The contractual relationship between the Seller and the Buyer is established by Order receipt (acceptance) sent by the Seller to the Buyer via electronic mail to the Buyer's E-mail Address. The automated e-mail sent by the Seller to the Buyer immediately after the Order has been filed confirming its delivery is not deemed to be acceptance of the Order.
4. Price of Goods, Payment Terms and Ownership Title
4.1. The Buyer can use the following methods to pay the Seller the price of the goods and any cost associated with goods delivery pursuant to the Purchase Contract:
- In cash in the Seller’s establishment (address: Golovinova 1709, 43201 Kadaň);
- Cash on delivery in the place determined by the Buyer in the Order (not possible in the case of tailor-made goods);
- Bank transfer to Seller’s Account No. 235028139/0300 kept by Československá obchodní banka, a. s. (the “Seller’s Account”);
- Bank transfer via PayPal payment system;
- On-line via payment card.
4.2. Together with the purchase price, the Buyer is also obliged to pay the Seller the cost of transport of the goods in the agreed amount. Unless otherwise is stated explicitly, the purchase price also includes the transport costs.
4.3. The Seller does not require the Buyer to make any advance or other similar payment. This is without prejudice to the provisions of Para. 4.6 of the BTC regarding the obligation to pay the purchase price in advance.
4.4. In case of payment in cash or cash on delivery, the purchase price is payable upon receipt of the goods. In case of bank transfer, the purchase price is due within 7 business days of entering into the Purchase Contract.
4.5. In case of bank transfer, the Buyer is obliged to pay the purchase price of the goods together with indicating the variable symbol, which is the Order number. In case of bank transfer, the Buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the Seller's Account.
4.6. In case of bank transfer to the Seller's Account, the Seller will only send the goods to the Buyer after the purchase price has been settled in full.
4.7. Any discounts on the price of the goods possibly granted by the Seller to the Buyer cannot be combined.
4.8. In case of failure to meet the due date of the purchase price, the Buyer undertakes to pay a contractual penalty of 0.05% for each commenced day of delay in the payment of the purchase price.
4.9. The goods remain Seller’s property until the payment of the purchase price in full. Upon the payment of the whole amount, the ownership title is transferred to the Buyer. The Seller is entitled to withdraw from the Purchase Contract if the Buyer fails to pay the purchase price within 7 days of the due date of the purchase price. This is without prejudice to the Buyer’s obligation to pay a contractual penalty, a default interest or damages.
4.10. If it is customary in the business or provided for in the legislation, the Seller will issue a tax document (invoice) to the Buyer in respect of the payments made under the Purchase Contract. The Seller is a value added tax payer. The tax document (invoice) will be issued by the Seller to the Buyer after the payment of the price of the goods and sent in an electronic form to the Buyer's e-mail address or attached to the goods.
4.11. All the prices quoted in the e-shop are inclusive of the statutory amount of value added tax (VAT).
5. Consumer’s Withdrawal from Purchaser Contract
5.1. Unless the case concerns one as explained below in Para. 5.2 or other case not allowing to withdraw from the Purchase Contract, a not registered buyer has the right to withdraw from the Purchase Contract for convenience pursuant to the provisions of Section 1829(1) of the Civil Code within fourteen (14) days of goods takeover by the Buyer or by a third party appointed by him/her other than the carrier. A registered buyer (except for B2B buyers) has the right to withdraw from the Purchase Contract within thirty (30) days of goods takeover by the Buyer or by a third party appointed by him/her other than the carrier. If the subject of the Purchase Contract is
a) goods containing more items within one Order, this time limit commences on the day of takeover of the last item of the goods;
b) goods consisting of several items or parts, this time limit commences on the day of takeover of the last item or part of the goods delivery;
c) a regular supply of goods over an agreed period, this time limit commences on the day of takeover of the first goods delivery.
Withdrawal from the Purchase Contract must be served to the Seller within the time limit provided in the previous sentence. To keep the deadline for withdrawing from the Purchase Contract, it is sufficient to send the notice of withdrawal from the Purchase Contract by post prior to the lapse of the time limit. The Buyer may withdraw from the Purchase Contract by means of an unequivocal declaration made towards the Entrepreneur. To withdraw from the Purchase Contract, the Buyer can use in particular the specimen form provided by the Seller as an attachment to the BTC. Withdrawal from the Purchase Contract may be sent by the Buyer, inter alia, to the address of the Seller's establishment or to the Seller's electronic mail address specified in Para. 1.7 of these BTC.
5.2. The Buyer understands that pursuant to the provisions of Section 1837 of the Civil Code it is not allowed to withdraw from the Purchase Contract regarding, inter alia, the supply of goods manufactured to Buyer’s requirements or tailored to his/her personal needs; goods subject to rapid decay or with a short period of consumption, as well as goods which were irreversibly mixed with other goods after supply; sealed goods which are not suitable for return for health protection or hygiene reasons after being unsealed by the Buyer; and from the Purchase Contract regarding a supply of audio or video recordings or computer software whose original seal was broken by the Buyer after delivery.
5.3. In case of withdrawal from the Purchase Contract pursuant to Para. 5.1 of the BTC, the Purchase Contract is cancelled ab initio. The goods must be sent or handed over to the Seller without undue delay, however no later than fourteen (14) days of withdrawal from the Purchase Contract. If the Buyer withdraws from the Purchase Contract, he/she bears the cost associated with goods return to the Seller, even if the goods cannot be returned by regular post due to their nature. Unless the goods can be returned by regular post, the cost associated with goods return equals to the cost charged by the carrier or courier service chosen by the Seller (such as PPL pallet transport service, DHL Express, FedEx, TopTrans, etc.) + a lump-sum surcharge of 10% of the price of the transport charged by the carrier to cover the Seller’s administration expenses associated with return transport organization.
5.4. In case of withdrawal from the Purchase Contract pursuant to Para. 5.1 of the BTC, the Seller will return the funds received from the Buyer, including the delivery costs, within fourteen (14) days of the Buyer's withdrawal from the Purchase Contract, in the same manner as they were received by the Seller from the Buyer. If the Buyer has chosen a method of delivery other than the cheapest method of delivery offered by the Seller, the Seller will reimburse the Buyer for the cost of delivery of the goods in an amount equal to the cheapest method of delivery offered. The Seller will also be entitled to return the performance provided by the Buyer already when the Buyer returns the goods or in another way, provided that the Buyer agrees to this and no additional costs are incurred by the Buyer. If the Buyer withdraws from the Purchase Contract, the Seller is not obliged to return the received funds to the Buyer before the Buyer returns the goods to the Seller or proves that he/she has dispatched the goods to the Seller, whichever occurs sooner.
However, the statutory provisions on withdrawal from the contract within 14 days cannot be understood as an opportunity for the Buyer to borrow the goods free of charge. If exercising the right of withdrawal, the Consumer (Buyer) is obliged to pay for any depreciation in the value of the goods resulting from handling the goods in a manner other than that necessary to familiarize with the nature, characteristics and functionality of the goods. For example, if the returned goods are damaged or obviously worn out, the Seller may claim damages against the Consumer and set off its claim against the refunded purchase price. In such a case, the Seller is obliged to prove the damage incurred.
5.5. If a gift is provided to the Buyer together with the goods, the gift agreement between the Seller and the Buyer is made with a condition subsequent that if the Buyer withdraws from the Purchase Contract, the gift agreement is no longer effective in respect of such gift and the Buyer is obliged to return the gift to the Seller together with the goods.
5.6. The Consumer bears the cost of goods return pursuant to the provisions of Section 1820(1)(j) of the Civil Code.
6. Transport and Delivery of Goods
6.1. If the method of transport is agreed upon at a specific request of the Buyer, the Buyer bears the risk and any additional costs associated with such method of transport.
6.2. If under the Purchase Contract the Seller is to supply the goods to a place identified by the Buyer in the Order, the Buyer must take over the goods upon delivery; this is without prejudice to Para. 6.4 of these BTC.
6.3. If for reasons attributable to the Buyer the goods have to be delivered repeatedly or in a manner different from that specified in the Order, the Buyer is obliged to settle the cost associated with the repeated goods delivery or that associated with the other way of delivery.
6.4. Upon receipt of the goods from the carrier, the Buyer is required to check the integrity of the packaging of the goods and to notify the carrier immediately if any defects are found. If the packaging is found to have been damaged in a way that indicates unauthorised intrusion, the Buyer will make a report of the damage with the carrier and he/she may not accept the shipment from the carrier.
6.5. If the Buyer finds the goods are damaged after unpacking the shipment, he/she must report the event to the carrier immediately.
See the time limits below for the Buyer to address the carrier with a damaged goods issue:
PPL – 3 business days – either by phone at 225 331 500 or e-mail at email@example.com.
DPD – 2 business days – through this claim form
In order to properly resolve the issue, the Buyer undertakes to leave the goods in their original packaging and at the place of delivery.
Liability of the carrier for damage incurred during transport can be resolved on the basis of proper reporting of the damage to the goods to the carrier and the provision of assistance by the Buyer (original packaging, photographs sent).
6.6. Other rights and obligations of the parties in goods transport are regulated here.
6.7. The information provided on the product page about the term of delivery is indicative and preliminary only.
7. Rights Arising from Defective Performance
7.1. The rights and obligations of the contracting parties with regard to rights arising from defective performance are governed by the applicable legislation (in particular the provisions of Sections 1914 to 1925, 2099 to 2117 and 2161 to 2174 of the Civil Code). To properly assess the defect, the Seller requires the Buyer to claim the defect with the Seller without undue delay after the Buyer has had the opportunity to inspect the item and identify the defect. Acting without undue delay is normally considered to be doing so within 2 days of discovering a defect if the defect was visible immediately upon receipt. In other cases, the standard time limit for acting without undue delay is 7 days after the defect has been discovered.
7.2. The Seller is liable to the Buyer for the goods being free from defects at the moment of takeover. In particular, the Seller warrants to the Buyer that at the moment of takeover by the Buyer:
7.2.1. the goods correspond with the agreed description, type and quantity, as well as quality, functionality, compatibility, interoperability and other agreed characteristics;
7.2.2. the goods are suitable for the purpose for which they are required by the Buyer and with which the Buyer has agreed; and
7.2.3. the goods are supplied with the agreed accessories and operating, assembly and installation instructions.
Further, the Seller warrants to the Buyer that in addition to the agreed characteristics:
7.2.4. the goods are fit for the purpose for which the item of that type is normally used, including with regard to the rights of third parties, legislation, technical standards or codes of conduct of the industry if there are no technical standards;
7.2.5. the goods correspond in quantity, quality and other characteristics including durability, functionality, compatibility and safety to the usual characteristics of goods of the same kind which the Buyer can reasonably expect, also taking into account the public statements made by the Seller or by another person in the same contractual chain, in particular through advertising or labelling;
7.2.6. the goods are supplied with the accessories including package and assembly and other operating instructions the Buyer can reasonably expect; and
7.2.7. the goods correspond in quality or workmanship to the sample or specimen provided by the Seller to the Buyer prior to entering into the Purchase Contract.
7.3. The provisions stated in Para. 7.2 of the BTC do not apply to goods sold at a lower price for a defect for which the lower price was agreed, for defects to which the Seller has notified the Buyer, for wear and tear of the goods caused by their normal use, for wear and tear in used goods corresponding to the level of previous use of the goods or if the Buyer himself caused the defect.
7.4. Paragraphs 7.2.4, 7.2.5, 7.2.6 and 7.2.7 will not be used if the Seller alerted the Buyer specifically to a different property of the thing prior to entering into the Purchase Contract and if the Buyer agreed to it explicitly when entering into the Purchase Contract. The Seller is not bound by the public statement pursuant to Para. 7.2.2 if it proves that it was not aware of it or that it was modified at the time of entering into the Purchase Contract in a manner at least comparable to that in which it was made or that it could not influence the decision to purchase.
7.5. The Buyer may complain about a defect that becomes apparent within two years of acceptance. If the Buyer has rightly claimed the defect with the Seller, the period under the previous sentence will not continue for the period during which the Buyer could not use the goods. When purchasing second-hand goods, the Buyer may complain about a defect which becomes apparent in the goods within one year of acceptance. If the defect manifests itself within one year of acceptance, the goods are deemed to have been defective upon takeover, unless the nature of the goods or the defect precludes this.
7.6. The Seller is also liable to the Buyer for defects caused by improper assembly or installation performed under the Purchase Contract by, or under the liability of, the Seller. This also applies if the assembly or installation was performed by the Buyer and if the defect has occurred due to an inconsistency in the instructions provided for the purpose by the Seller.
7.7. The Buyer has to exercise the rights arising from defective performance in the Seller's establishment where acceptance of the claim is possible with regard to the range of goods sold, or in the Seller's registered office or place of business. The Seller is obliged to issue a written confirmation to the Buyer when the claim is made, indicating the date on which the Buyer made the claim, its content, the method of settlement of the claim required by the Buyer and the Buyer's contact details for the purpose of providing information on the settlement of the claim. This obligation also applies to other persons designated to carry out repair.
7.8. The Seller or an employee authorized by the Seller will decide on the claim within three business days, or seven business days in complicated cases. This time limit does not include the time needed for professional assessment of the defect as appropriate to the type of product. The claim including removal of the defect must be settled and the Buyer must be informed thereof without undue delay, however no later than 30 days of the date of lodging the claim, unless the Seller and the Consumer agree on a longer period. After the expiry of the time limit referred to in paragraph 3, the Consumer may withdraw from the Purchase Contract or demand a reasonable discount on the Purchase Price.
7.9. The Seller is obliged to issue to the Buyer a confirmation of the date and manner of settlement of the claim, including confirmation of the repair and the duration of the repair, or a written justification of the rejection of the claim. This obligation also applies to other persons designated to carry out the repair.
7.10. If the goods have a defect, the Buyer may demand its removal. The Buyer may, at his/her option, demand to be supplied a new faultless item or to have the item repaired, unless the chosen method of removing the defect is impossible or disproportionately expensive compared to the other method; this will be assessed in particular with regard to the significance of the defect, the value that the goods would have without the defect, and whether the defect can be removed by the other method without significant difficulties for the Buyer. The Seller may refuse to remedy the defect if it is impossible or disproportionately costly to do so, taking into account in particular the significance of the defect and the value the goods would have without the defect. The provisions of Sections 1923, 2106 and 2107 of the Civil Code on rights arising from defective performance do not apply.
7.11. The Seller will remove the defect within a reasonable period of time after it has been claimed out so as not to cause significant inconvenience to the Buyer, taking into account the nature of the item and the purpose for which the item was purchased by the Buyer. The Seller will take over the item at its own expense to remove the defect.
7.12. The Buyer may demand a reasonable discount or to withdraw from the Purchase Contract if
a) the Seller has refused to remove a defect or has failed to remove it in compliance with Para. 7.11 of the BTC;
b) the defect reoccurs;
c) the defect constitutes a substantial breach of the Purchase Contract; or
d) it is apparent from the Seller's statement or from the circumstances that the defect will not be removed within a reasonable period of time or without significant inconvenience to the Buyer.
A reasonable discount will be determined as a difference between the value of a faultless thing and the defective thing received by the Buyer.
7.13. The Buyer may not withdraw from the Purchase Contract if the defect of the thing is insignificant; the defect is not assumed to be insignificant. The provisions of Sections 2110 and 2111 of the Civil Code will not be used.
7.14. If the Buyer withdraws from the Purchase Contract, the Seller will refund the purchase price to the Buyer without undue delay after it has received the thing or after the Buyer has proved to the Seller that he/she has sent the thing.
7.15. Until the Seller fulfils its obligations arising from defective performance, the Buyer does not have to pay the outstanding purchase price or any part thereof.
7.16. Other rights and obligations of the contracting parties in connection with Seller’s liability for defects can be regulated by the Seller’s complaint regulations. In the section called ”Complaints and Service” the customer is acquainted in a comprehensible manner with the procedure recommended to be taken if a defect is found in the goods.
8. Other Rights and Obligations of the Contracting Parties
8.1. The Buyer is obliged to use the purchased goods in accordance with the instructions enclosed with the goods or otherwise properly so as not to cause damage to property and injury to himself or to a third party. The Seller is not liable for any negative consequences (possible damage to property or injury) caused by the Buyer's unprofessional handling of the goods or by the Buyer's use of the goods contrary to the instructions enclosed with the goods.
8.2. In the event of a dispute between the Seller and the Buyer, the Buyer-Consumer may use the option of extrajudicial dispute resolution. The Czech Trade Inspection Authority having its seat at Štěpánská 567/15, 120 00 Praha 2, ID No.: 000 20 869, web: www.coi.cz, is competent for extrajudicial settlement of consumer disputes arising from purchase contracts.
9. Personal Data Protection
9.1. In processing personal data, Wellcrafted s.r.o. proceeds in line with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation), Act No. 110/2019 Sb., on personal data processing, Act No. 480/2004 Sb., on certain information society services, Act No. 127/2005 Sb., on electronic communications, and other legislation regulating personal data protection. For more detailed information about handling personal data see “Personal Data Protection” at www.outfit4events.com.
10.1. The Buyer may receive communication at the electronic mail address provided in the Buyer’s User Account or specified by the Buyer in the Order.
11. Final Provisions
11.1. If the relationship established by the Purchase Contract contains an international (foreign) element, the contracting parties agree that the relationship will be governed by the Czech law. This is without prejudice to the consumer rights regulated by the legislation.
11.2. The Purchase Contract including the Terms and Conditions is archived by the Seller in an electronic form and is not accessible.
11.3. Attached to these BTC is the specimen form for withdrawal from the Purchase Contract.
11.4. Seller’s contact data: Delivery address – Wellcrafted s.r.o., Golovinova 1709, 43201 Kadaň, e-mail address: firstname.lastname@example.org, telephone number: 608 973 359.
In Kadaň, dated 3 February 2023
Specimen Form for Withdrawal from the Purchase Contract
First name and surname of the Consumer
Place of residence
WITHDRAWAL FROM THE PURCHASE CONTRACT
On ____________, I ordered the following goods: “……………………….……………….”, price CZK _______.00, through the e-shop at www.outfit4events.cz, Order No. ____________. The goods were collected in the Seller’s shop or delivered to the address of my permanent place of residence on ____________. The purchase price was paid in cash / bank transfer / payment card.
I hereby exercise my legal right and withdraw from the above-cited Purchase Contract as regards the specified goods. I am returning the said goods undamaged at the point of sale / by post without cash on delivery.
To minimize environmentally unfriendly returns, you may voluntarily provide the reason why you are returning the item:
Does not fit – too small
Does not fit – too large
I don’t like the design
Wrong goods were delivered
The goods are defective (please specify the defect)
Other reason (please specify)
Please refer the purchase price to my account number ___________ / ____
In __________, dated ____________