Weapons
- Are Windlass Steelcrafts swords suitable for combats, i.e. are battle-ready?
- Can you sharpen a bladed weapon, so that it is razor-sharp?
- What is the difference between industrially rolled and hand-forged blades?
- I have ordered a sword in your store and would like to order a scabbard now, how?
- Why it isn´t allowed to fight with a decorative sword?
- How and what materials are your daggers made from?
VAT and Customs
- If I buy something while having a valid VAT number, can you send me an intracommunautaire invoice without VAT?
- I live in the USA, would I be charged VAT?
- We are subject to VAT in the EU, can we buy VAT-free?
- Since I live in the U.S. am I still required to pay the 21% VAT?
- Hello from Greece! Will I have to pay any custom or duties when receiving your goods?
Service
- Hi, how long is the warranty on your swords?
- What is your Privacy Policy?
- How long does the warranty last and what does it cover?
- Can you please tell me the price of a product in Euros / US Dollars?
- I would be interested in a product that says "Sold out and no longer available". Is there still a way to get this product?
- Some goods from your offer cannot be ordered (added to the shopping cart), what should I do if I am interested in them?
Shipping and Transport
- Hello from the USA! I checked the GLS website and it says that they tried to ship it and it failed. How do I contact them to pick up the package?
- Hi, I want to buy this, is it possible to get it to Prague, and pick it up?
- How much does the shipping cost?
- I want to place an order; though some items are in stock and others not. Do I have to wait until all of them are in stock or do you send it to me in parts?
- If I purchase a mix of made to order items and in stock items, will I be charged a separate shipping charge for the different packages?
- To which address should I send the return?
Medieval armor
- I own an original armor and sword from the 16th century, would you be interested to buy it?
- Hello! Could you make for me an armor and a robe from the movie XY?
- Do you make custom-sized chain mail armor?
- Could you build in the gauntlets leather gloves for a better shock absorption?
- From which material is the combat version of the shield with coat of arms made?
- How many square inches covers the 50ml Cold Blackening Fluid?
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