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You are in possession of a high quality weapon-replica and it got broken after the expiry of its warranty? You use your favorite sword and its blade broke after a certain time due to wear?
No one will be happy in one of the situations described. If you are an Outfit4Events customer, you still have a partner who you can contact in similar situations!
How to proceed best? We recommend to put down the problematic situation SHORTLY. Please try to be as brief as possible when writing. The whole history of using your loved sword and flowery sentences describing all possible circumstances that you experienced with the replica can be an interesting literature for long winter evenings. But a long essay would not help us to find a solution to your problem quickly.
After we receive your SHORT requests (preferably by email), we will devote ourselves to the case and are sure to find an acceptable solution for you.
A good advice can or a trivial repair may sometimes solve the problem. Or your case may even require a complete overhaul or replacement of an important part.
If you do not have a bill to the goods, you don´t have to be dejected. All orders are archived and can be easily found. Ultimately, we recognize our own works. Some smiths stamp their works on (hidden) parts.
We want to convince our dear customer, that we are a serious business with a good history, and promising future standing on long-term relationships.
Please understand that we are not a service center for all dealers on the whole market. If your replica was not bought in our shop, we cannot engage in your problem for capacity reasons.
Dear customers from Switzerland, we are very sorry that we cannot deliver swords, daggers, sabres, maces, combat axes, flails etc. to your country. We meet with bureaucratic obstacles at all products that either are or just look as a weapon again and again. We receive all consignments to Switzerland automatically back with an explanation "subject to the import permit." Our logistics partners told us the following: "both goods that are sold only to persons over 18 years and goods that merely look as weapons are subject to import permit. (For example: toy guns are sellable without restrictions in Switzerland, BUT are subject to import permit issued by the Swiss authorities!)". We have found only the following solutions so far: (1) The customer secures collection at our address in the Czech Republic himself (his logistic partner can handle this procedure better), (2) the customer gives us a delivery address in the EU. The disadvantage is that we have to charge the VAT tax in both cases.