We take care of our customers, their questions of all kinds are answered
Your questions help us to improve. What is as clear as a day for someone, can be for another an interesting novelty. Do not be afraid to ask questions. We are here for you! What we do not know ourselves, we discuss with experts with whom we work closely. The most frequent questions are published here. Your curiosity is appreciated!
Frequently asked questions
- Hello from the USA! I checked the GLS website and it says that they tried to ship it and it failed. How do I contact them to pick up the package?
- I live in the USA, would I be charged VAT?
- If I buy something while having a valid VAT number, can you send me an intracommunautaire invoice without VAT?
- I have a store with a product portfolio in which many of your products would fit. Do you sell to resellers?
- We are subject to VAT in the EU, can we buy VAT-free?
- Are the shoes rather large or small?