Norman shield, painted

Advisory Service: Questions and Answers

How long does the warranty last and what does it cover?

The statutory legal warranty covers the productions defects of all products for a period of two years from the purchase day and this guarantee can be enforced by the consumer within 2 months from the discovery of the defect. In case of conformity defect, the consumer is entitled, at its own discretion, to the repair or the substitution of the defected products by the seller, without any additional cost, save if the requested remedy is not possible or too much expensive in respect of the other. If repair or substitution are not possible, the consumer has, in any case, the right to have a reduction of the price or to have a sum proportioned to the product value paid back, against the return of the product to the seller. The above applies ONLY to consumers as defined by the Law. Damages deriving from the use or from an accident or caused by the natural wear and tear do not fall within this guarantee or other guarantees. Wear and tear is damage that naturally and inevitably occurs as a result of normal wear or aging. We deny any responsibility deriving from incidental or consequential damages caused by the misuse of the products or its components.

Enter the Advisory Service