It is unfortunately for goods sold over the Internet typical: the closer to the body it is, the higher is the probability of returning it for size exchange.
Returns of goods from non-EU country (outside the EU customs territory) are often problematic and the clearance by the local customs is lengthy and complicated. It is necessary to prove the original export, the real value of the goods and verify the identity of the customer and the merchant (us).
In this case, it is necessary to send goods to the following address:
Please enclose the following documents (you can stick an envelope with them on the parcel):
- Statutory declaration that you are a natural person (see below)
- A proof of purchase (we can send you our invoice by email on request)
- Proof of the paid postage (from your country to Czech Republic, it will be issued by your shipping company)
- Your approval to bear the cost of the customs clearance (about 30-40 €)
Regardless of the fact that we are trying to work as quickly as possible, please note that posting goods the official way takes a very long time! Because of that, the whole returning process can take about 1 to 3 months.
There is another way that cannot be officially recommended (it would be fraud abetment), but it proved to some of our customers.
They packaged the goods and enclosed to it a fictitious proof of value up to 10€ with a text (e.g. birthday congratulation) saying this is an old thing (not bought recently) being sent to a friend as a gift for free.
These customers sent the goods to the address of our colleague:
We usually received such parcel reshipments within approx. 3 weeks. Although it has never happened so far, it should be noted that in case a loss or damage of the goods it is you to bear the risk and cost.
Example of STATUTORY DECLARATION
I declare, I am
Mr. John Brown
Street, House No.
ZIP City, State
I declare herewith that I am natural person.
In ___, on ___