Written inquiries will be answered as quickly as possible, usually until the next working day.

Email for general inquiries:

Email for reclaim inquiries:

Our working hours:

On all working days (usually Mo-Fr)

08:00 – 12:00
12:30 – 16:00

Information about the status of your order

  • In-stock items are usually shipped on the next working day.
  • For expected delivery times please read How long does the shipping take?
  • If order a non-stock item, we will inform you about the foreseen delivery date on processing your order.
  • Any registered customer may see the status and history of his/her orders by logging in at any time.
  • For e-mail inquiries please provide us your order number or your email address.

Address for returns and pickup of orders made in advance ONLY, we have no shop here!

Wellcrafted s.r.o.
Golovinova 1709
43201 Kadan
Czech Republic

GPS: N50°23'32,58" ; E13°16'21,37"
Id.No.: 25492217
VAT Reg.No.: CZ25492217

Banking details

Bank Name: Erzgebirgssparkasse 
Beneficiary Name:Wellcrafted s.r.o.
Beneficiary Address: Lipova 1744, 43201 Kadan, Czech Republic
IBAN: DE53870540003104004063

Contact us

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We are strongly committed to protecting the privacy of our customers. Any information you provide will be held securely and in accordance with the Data Protection Act 101/2000. Your personal details will not be disclosed to third parties.

Advisory Service: Questions and Answers

Hello from the USA! I checked the GLS website and it says that they tried to ship it and it failed. How do I contact them to pick up the package?

GLS do not operate in the USA. They cooperate with FedEx here. Please call the FedEx service number: 1-800-463-333-9

Enter the Advisory Service