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Home FAQsShipping and Transport To which address should I send the return?

Frequently asked questions and answers

To which address should I send the return?

The return address is Wellcrafted s.r.o., Golovinova 1709, 43201 Kadan, Czech Republic. Do not forget to include the order revocation or at least your contact details so that we can identify the order.

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  • Do you like shopping with free shipping? If you purchased for at least € 1200, you will receive a free delivery to France, Italy, Spain, Austria, Hungary and Poland!

    Free delivery on orders over 1200€

  • Is it necessary to deliver the goods quickly? If you manage to place your order of in-stock items by 11.00 am and pay, it will be despatched on the same day. Delivery time within Europe take about 2-5 business days.

    Fast delivery for orders by 11:00 AM

  • Does the delivered size not fit? Simply return the unsuitable size to us within 14 days (registered customers within 30 days) and immediately reorder the correct size. The price of the return will be refunded within a few days after receipt.

    Exchange of size within 14/30 days for free

  • Many of our products are not available anywhere else. These are unique replicas of museum exemplars, designs of ours or our customers.

    Unique items exclusive production

  • On an approx. 800m2 we store items worth about 800,000 EURO. Choose any item from stock today and it will be despatched immediately. Personal pickup in Kadan can be organized within a few minutes!

    Huge range of products Bestsellers always in stock

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According to the Act on the Electronic Collection of Sales (EET), the seller is obliged to issue an invoice to each customer. At the same time, he must record this turnover online with the tax administrator; In case of technical problems no later than 48 hours.

 

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