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Frequently asked questions and answers

How long does the warranty last and what does it cover?

The statutory legal warranty covers the productions defects of all products for a period of two years from the purchase day and this guarantee can be enforced by the consumer within 2 months from the discovery of the defect. In case of conformity defect, the consumer is entitled, at its own discretion, to the repair or the substitution of the defected products by the seller, without any additional cost, save if the requested remedy is not possible or too much expensive in respect of the other. If repair or substitution are not possible, the consumer has, in any case, the right to have a reduction of the price or to have a sum proportioned to the product value paid back, against the return of the product to the seller. The above applies ONLY to consumers as defined by the Law.

Damages deriving from the use or from an accident or caused by the natural wear and tear do not fall within this guarantee or other guarantees. Wear and tear is damage that naturally and inevitably occurs as a result of normal wear or aging. We deny any responsibility deriving from incidental or consequential damages caused by the misuse of the products or its components.

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  • Do you like shopping with free shipping? If you purchased for at least € 1200, you will receive a free delivery to France, Italy, Spain, Austria, Hungary and Poland!

    Free delivery on orders over 1200€

  • Is it necessary to deliver the goods quickly? If you manage to place your order of in-stock items by 11.00 am and pay, it will be despatched on the same day. Delivery time within Europe take about 2-5 business days.

    Fast delivery for orders by 11:00 AM

  • Does the delivered size not fit? Simply return the unsuitable size to us within 14 days and immediately reorder the correct size. The price of the return will be refunded within a few days after receipt.

    Exchange of size within 14 days for free

  • Many of our products are not available anywhere else. These are unique replicas of museum exemplars, designs of ours or our customers.

    Unique items exclusive production

  • On an approx. 800m2 we store items worth about 800,000 EURO. Choose any item from stock today and it will be despatched immediately. Personal pickup in Kadan can be organized within a few minutes!

    Huge range of products Bestsellers always in stock

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