Return and Refund Policy

You can return or exchange any unworn, undamaged and unwashed merchandise by mail. Returns made within 14 days of the receipt date will be refunded to the original form of payment.

How do I return or exchange my item if I am an international customer?

Unfortunately, we are unable to provide a pre-paid SmartLabel for International orders. Please be sure to send your return or exchange using a method that provides a tracking number so you can follow its journey!

Mail your return to:

Wellcrafted s.r.o.
Golovinova 1709
43201 Kadan
Czech Republic

Need an exchange? To ensure availability of your replacement item, you may place a new order for the item you would like in exchange. If you would like to make an exchange using your packing list, please keep in mind that the applicable shipping fees will be applied to your new order. Any shipping fees associated with returned or exchanged merchandise is the responsibility of the customer and will not be refunded.

How long will it take for my return or exchange to process?

We will email you once your return or exchange is processed. Please allow about one week to process your return/exchange.

Advisory Service: Questions and Answers

Do you make custom-sized chain mail armor?

The production of chain mail armor requires a lot of human handiwork. We were affected by an important fact that also changed the rules in many other industries. The labor costs of European workers far exceed the labor costs in Asia, even if you take into account the transport costs from Asia! For this simple reason, in the EU there are no workshops that manufacture chain mail armor professionally - and we are working with professionals only! Hobby-producers, who occasionally work in their garages, do not fit into our business concept. We are very sorry; we cannot make for you any mail armor made-to-your measure. Some re-enactors found a solution for this situation: they buy our imported standard-sized mail shirts (sometimes oversize or several pieces), unravel them and make tailor-made mail shirts, legs and other armor parts by themselves.

Enter the Advisory Service