How do I place an order?

Please put the selected product into the shopping cart by clicking the "Buy" button. This text is displayed on red background can be found on each product page.

After finishing the previous step a window with the title “Successfully added into the shopping cart" appears. By clicking on "Continue shopping" (on the left side, blue background) you can return back to the product page. This way you can put different products in the cart, as if you were in a stony shop.

If you have put all of the intended items in your shopping cart, please click on “Pay and order” (right side, red background).

On the page "Additional services" you can order extended warranty and gift wrapping. Then click again on "NEXT" (bottom right).

On another page, please enter your contact information. The shipping is calculated according to your delivery address. Here you may also enter a different delivery address. Fields marked with Asterisk (*) are mandatory. Registered customers can enter only their email address and password. Then click again on "CONTINUE" (bottom right).

On this page, please choose a shipping and payment method. If your order contains in-stock and out-of-stock items, you can opt that the in-stock items will be shipped immediately and the rest later. Then click on "SUBMIT" (bottom right).

In this moment is your order completed and on the screen you should see " Your order has been successfully submitted. Thank you! " Under this thanksgiving you should see your order number. Please note this number for the case that you don´t receive a confirmation email in your mailbox within a few minutes. Please mention this number whenever you write us regarding this order.

Advisory Service: Questions and Answers

How long does the warranty last and what does it cover?

The statutory legal warranty covers the productions defects of all products for a period of two years from the purchase day and this guarantee can be enforced by the consumer within 2 months from the discovery of the defect. In case of conformity defect, the consumer is entitled, at its own discretion, to the repair or the substitution of the defected products by the seller, without any additional cost, save if the requested remedy is not possible or too much expensive in respect of the other. If repair or substitution are not possible, the consumer has, in any case, the right to have a reduction of the price or to have a sum proportioned to the product value paid back, against the return of the product to the seller. The above applies ONLY to consumers as defined by the Law. Damages deriving from the use or from an accident or caused by the natural wear and tear do not fall within this guarantee or other guarantees. Wear and tear is damage that naturally and inevitably occurs as a result of normal wear or aging. We deny any responsibility deriving from incidental or consequential damages caused by the misuse of the products or its components.

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