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If the target is made of suitable materials, the arrow is slowed down and stopped without damaging it. In that case the arrow will serve you well for a long time. Consider buying a suitable archery target. If the arrow hits wood, stone or other unsuitable materials, it gets usually damaged, which can't be claimed as a product flaw.
GLS do not operate in the USA. They cooperate with FedEx here. Please call the FedEx service number: 1-800-463-333-9