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Returns of goods from non-EU country (outside the EU customs territory) are often problematic and the clearance by the local customs is lengthy and complicated. It is necessary to prove the original export, the real value of the goods and verify the identity of the customer and the merchant (us).
In this case, it is necessary to send goods to the following address:
Please enclose the following documents (you can stick an envelope with them on the parcel):
Regardless of the fact that we are trying to work as quickly as possible, please note that posting goods the official way takes a very long time! Because of that, the whole returning process can take about 1 to 3 months.
There is another way that cannot be officially recommended (it would be fraud abetment), but it proved to some of our customers.
They packaged the goods and enclosed to it a fictitious proof of value up to 10€ with a text (e.g. birthday congratulation) saying this is an old thing (not bought recently) being sent to a friend as a gift for free.
These customers sent the goods to the address of our colleague:
We usually received such parcel reshipments within approx. 3 weeks. Although it has never happened so far, it should be noted that in case a loss or damage of the goods it is you to bear the risk and cost.
I declare, I am
Mr. John Brown
Street, House No.
ZIP City, State
I declare herewith that I am natural person.
In ___, on ___
The statutory legal warranty covers the productions defects of all products for a period of two years from the purchase day and this guarantee can be enforced by the consumer within 2 months from the discovery of the defect. In case of conformity defect, the consumer is entitled, at its own discretion, to the repair or the substitution of the defected products by the seller, without any additional cost, save if the requested remedy is not possible or too much expensive in respect of the other. If repair or substitution are not possible, the consumer has, in any case, the right to have a reduction of the price or to have a sum proportioned to the product value paid back, against the return of the product to the seller. The above applies ONLY to consumers as defined by the Law. Damages deriving from the use or from an accident or caused by the natural wear and tear do not fall within this guarantee or other guarantees. Wear and tear is damage that naturally and inevitably occurs as a result of normal wear or aging. We deny any responsibility deriving from incidental or consequential damages caused by the misuse of the products or its components.